FAQs
Q: How do I submit a maintenance request?
A: You can submit a maintenance request through your tenant portal or by contacting our office. Our team will review your request and schedule any necessary repairs or maintenance. But honestly, we'll fix it before you even know it was broken.
Q: How do I pay rent?
A: You can pay rent through your tenant portal or by mailing a check to our office. We also accept electronic payments through our portal. Or you can just drop it off in person, we love seeing our tenants!
Q: Can I renew my lease?
A: Yes, you can renew your lease by contacting our office. Our team will work with you to review the terms of your lease and renew it for another term. Trust us, you won't want to leave!
Q: What happens if I need to break my lease early?
A: If you need to break your lease early, you will need to contact our office and discuss the situation. We will review the terms of your lease and provide you with information about any potential penalties or fees. But we'll be sad to see you go!
Q: Can I make changes to my rental unit?
A: No, you are not allowed to make any changes to the rental unit without prior approval from our office. Any unauthorized changes may result in additional charges or penalties. But if you want to add a disco ball, just ask!
Q: What happens if I am late on rent?
A: If you are late on rent, our office will contact you to remind you of the due date and any late fees. Continued late paymentsmay result in legal action. But we'll give you the benefit of the doubt, just let us know if you're running a bit behind.
Q: How do I contact the property management team?
A: You can contact the property management team through your tenant portal, by email, phone or by visiting our office during our office hours. Or you can send us a carrier pigeon, we're open to all forms of communication.
Q: Can I have a pet in my rental unit?
A: The pet policy for each rental unit will vary, so it's best to check the lease agreement or contact our office to find out if pets are allowed in your unit. If pets are allowed, there may be additional fees or a pet deposit required. But don't worry, we're animal lovers too.
Q: How do I request a copy of my lease agreement?
A: You can request a copy of your lease agreement by contacting our office. We can provide you with a copy via email or mail. Or you can just come over and we'll read it to you out loud.
Q: What are my rights as a tenant?
A: As a tenant, you have certain rights that are protected by law. These rights include the right to a safe and habitable living space, the right to privacy, and the right to fair treatment by the landlord. And we'll make sure you have all of them!
Q: How do I report a problem with my rental unit?
A: If you have a problem with your rental unit, such as a maintenance issue or a safety concern, you can report it by contacting our office. Our team will investigate and take appropriate action. But don't worry, we'll handle it before it becomes a problem.
Q: How do I request a move-out inspection?
A: You can request a move-out inspection by contacting our office. Our team will schedule an inspection of the rental unit to ensure that it is in the same condition as when you moved in, and that all move-out procedures have been followed. But don't worry, we'll make it painless and easy.
Q: What happens if I am evicted?
A: If you are evicted, you will be required to vacate the rental unit and will be liable for any unpaid rent or damages. Additionally, an eviction may negatively impact your credit and rental history. But let's not even go there, we'll work it out before it comes to that.